There are no returns on imprinted products. Once an item has a been custom imprinted that imprint cannot be taken off. Unimprinted product returns are subject to a 20% restocking fee. We will return, reprint, and/or refund you in the unlikely event of damaged, defective, or misprinted products. See our Policies for full details on our return policy.
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We have found that we are much better at getting you the products and pricing that fits your need if you deal directly with one of dedicated promotional product experts. We custom imprint over 800,000 products, so there are many different options and variables. Our reps will guide you through the options and provide answers to any questions.
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Before an order is officially placed you will receive a mockup/proof. Your order will not be produced until you approve the mockup and the order acknowledgment.
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Most of the time there are charges for spec samples due to the setup expenses. These charges can be absorbed into an order if the spec sample is included in an order for a larger quantity. Please talk to your sales rep for details.
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Random samples will often have a random imprint from another order if they are imprinted. A spec sample will have your custom logo/design printed on it. Most of the time there is a charge for these types of proofs.
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Yes, you can receive free random samples which include an imprint from another order which is not your custom design. For the most part these can be sent out at no charge. There will be charges for samples which cost over $20, including shipping.
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We love reorders and will usually absorb those machine setup costs. Most items you will only have to pay a one- time setup charge.
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Custom printing products always requires setup costs, but some items are printed on machines that require minimal setup. Show Your Logo absorbs the setup costs on those orders.
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Each item will be custom printed on different machines and will have different setup charges. This is also the case if the items being printed are similar to each other. They will require a slightly different setup and will incur different setup charges.
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The setup charges are the cost to set up a machine with a custom screen, plate, mold, ink, etc. to print the item you ordered. Most of the time these charges are only one time charges for the same item and same art.
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It is cost prohibitive to custom imprint just one item. It takes time and costs money to setup the machines. Those costs are generally fixed and are spread out over an order of higher quantities. When you are printing low quantities, there is no place to spread out the cost. That one item will be VERY expensive.
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You can order less than the minimum quantity on some items for an additional charge. We are not allowed to sell less than the minimum for some items due to restrictions from our suppliers. Please contact your sales rep to discuss items that are available at less than minimum or to find alternate items with lower minimum requirements.
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