Show Your Logo

You name it. We print on it.

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Ordering FAQs

What is your return policy?

There are no returns on imprinted products. Once an item has a been custom imprinted that imprint cannot be taken off. Unimprinted product returns are subject to a 20% restocking fee. We will return, reprint, and/or refund you in the unlikely event of damaged, defective, or misprinted products. See our Policies for full details on our return policy.

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Why can’t I order directly from your website?

We have found that we are much better at getting you the products and pricing that fits your need if you deal directly with one of dedicated promotional product experts. We custom imprint over 800,000 products, so there are many different options and variables. Our reps will guide you through the options and provide answers to any questions.

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Is there a charge for a spec sample?

Most of the time there are charges for spec samples due to the setup expenses. These charges can be absorbed into an order if the spec sample is included in an order for a larger quantity. Please talk to your sales rep for details.

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Can I receive a sample promotional product?

Yes, you can receive free random samples which include an imprint from another order which is not your custom design. For the most part these can be sent out at no charge. There will be charges for samples which cost over $20, including shipping.

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Can one setup charge be used for multiple items?

Each item will be custom printed on different machines and will have different setup charges. This is also the case if the items being printed are similar to each other. They will require a slightly different setup and will incur different setup charges.

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What is a setup charge?

The setup charges are the cost to set up a machine with a custom screen, plate, mold, ink, etc. to print the item you ordered. Most of the time these charges are only one time charges for the same item and same art.

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Why can’t I order just one?

It is cost prohibitive to custom imprint just one item. It takes time and costs money to setup the machines. Those costs are generally fixed and are spread out over an order of higher quantities. When you are printing low quantities, there is no place to spread out the cost. That one item will be VERY expensive.

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Can I order less than the minimum quantity listed?

You can order less than the minimum quantity on some items for an additional charge. We are not allowed to sell less than the minimum for some items due to restrictions from our suppliers. Please contact your sales rep to discuss items that are available at less than minimum or to find alternate items with lower minimum requirements.

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Show Your Logo, Inc., Advertising Specialties, Oswego, IL Counselor Best Places to Work

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